Circloplay Solutions (OPC) Private Limited (“Circloplay”, "Company", "we”, “our”
or "us") is committed to protect the security and privacy of personal information
of yours. Circloplay always provide its services in accordance with applicable
hereunder outlined will help you to understand how we collect data, what data
we may collect, how we use and safeguard the data and with whom we may
share it. This Policy constitutes a legal agreement between You (“You” or “Your”)
and Circloplay. This Policy does not apply to any third-party websites that are
connected via links to the Website.
1. Scope and Application
from our web site, mobile applications and other offline activity including but
not limited to mailings, telephone owned, operated, provided, or made
available by us and your use of interactive features or downloads that we own
and control (hereinafter collectively referred to as “ information or data.”)
2. What and how we may collect information from you
(1) Personal Information
We may collect your personal information such as name, email, phone number,
emergency contact number, postal address, profile picture, payment method,
services requested, and other information you may choose to provide us. We
may collect this information in following ways:
(1.1) When you register an account with us by creating a user profile, you are
required to provide your personal details such as Email address, Name,
Age, Gender, Address, Country, Pin code, Password, Mobile Phone
Number and Preferred Language.
(1.2) In addition, we and our channel partners may use various technologies that
automatically collect certain information whenever you visit or use our
website, mobile applications and other offline activities. This Information
may include the browser that you are using, the URL that referred you to
our services, all of the areas within our services that you visit, and the time
of day, among other information. We may use this Information for various
BY VOLUNTARILY PROVIDING US WITH INFORMATION, YOU ARE
CONSENTING TO OUR USE OF IT IN ACCORDANCE WITH THIS PRIVACY
(2) Log Information
When you access and use our services, information’s stored in the log servers
which includes your Internet Protocol address, MAC Address, pattern of usage
of our services, contact numbers, time, duration and date of calls, information
relating to the device such as crashes, system activity, hardware settings,
browser type, browser language, the date and time of your request and referral
URL and cookies are collected.
(3) Location information
We collect information about your location data through the Internet Protocol
address of devices used by you.
(4) Transaction information
We collect information relating to our services availed by you including but not
limited to coaches selected, session of training availed and cancelled, training
location, charges paid, mode of payment. When you use our online payment
tools, we may also collect necessary data to process your payment such as your
billing address, credit / debit card number and the security code associated with
your credit / debit card, other details relating to your bank account, net banking,
your account with third party payment service providers.
(5) Access information
We collect information about how you and your device interact with our
services. This includes data such as the features you use, the web pages you visit
and duration of access. This also includes data about your device and the
network you use to connect to our services, including IP address, Cookies, device
identifiers (such as the IMEI number for phones), regional and language settings.
And it includes data about the use of the services and any problems you
experience with them.
(6) Device information
We may collect information about the device used by you for availing our
services including the hardware model, operating system, version, software, file
names, unique device identifier number, device serial number and mobile
network information. We may collect this information through various forms
and in various places through the services
(7) Communication information
The information relating to communication between you and our channel
partners, service providers including data relating to call, duration, date and
time of the call, messages and phone numbers.
(8) Cookies and similar technologies
work as well as to learn more about our users and their likely interests. A cookie
is a small file containing a string of numbers, letters or characters that is sent to
your computer when you visit a website. When you visit the website again, the
cookie allows that site to recognize your browser. Cookies may store user
preferences and other information. You can reset your browser to refuse all
cookies or to indicate when a cookie is being sent. However, some website
features or services may not function properly without cookies.
(9) Information collected from Third parties
We may, from time to time, add the information we collect about you through
our web site or Mobile Application with outside records from third parties in
order to enhance our ability to serve you, to tailor our content to you and to
offer you opportunities to purchase products or services that we believe may be
of interest to you. We may combine the information we receive from those
sources with information we collect through the services. In such cases, the
personal information received by us from third parties will be subject to this
3. How We Use Information Collected from You
Our main object in collecting your information is to achieve the following
(1) To provide, improve and personalise the services, to operate our business
more efficiently, to advertise, promote and market our services and third
(2) To provide you with an enhanced experience when using the services and
to diagnose and resolve any issue that you may face while using our
services including but not limited to customer support, third party
services, technical issues, detection of bugs, malware, spam, worms, virus
(3) In order to provide you rich experience with the services and to enhance
the same from time to time.
(4) To provide you customised or tailor made services by analysing the
(5) To help you to communicate with the third party service providers, your
contacts and other third parties relating to the services.
(6) To research, analyse and evaluate the performance of services by applying
(7) To aggregate business intelligence through analytics to help identify,
develop and otherwise create new strategic business opportunities.
(8) To prevent fraud, software piracy, and protect Us and our users from
hackers and cyber-attacks.
(9) To send you business messages such as those related to payments or
expiration of your subscription.
(10) To send you information about Circloplay, new software application
releases, special offers, and similar information.
(12) To conduct market research about our users, their interests, and the
effectiveness of our marketing campaigns.
(13) For such other purposes as Circloplay deems fit and proper to provide
outstanding and uninterrupted services.
4 .Sharing Of Information
We may share the information under the following circumstances:-
(1) We provide services in association with our affiliates, channel partner
service providers, vendors, consultants, business partners, investors,
agents and contractors. Therefore, we may share the information to our
affiliates, business partners, vendors, consultants, investors, agents,
contractors, third party service providers on need to know basis to enable
them perform their functions.
(2) We may also share your personal data in the event of any corporate
transaction including sale or merger of business.
(3) We may share your information when it is necessary to protect and prevent
our Users, from bugs, malware, spam, worms, virus or attempts to defraud
users of the services.
(4) We may also share your Information, without obtaining your prior written
consent, with government agencies mandated under the law to obtain
information for the purpose of verification of identity, or for prevention,
detection, investigation including cyber incidents, prosecution, and
punishment of offences, or where disclosure is necessary for compliance of
a legal obligation. Any Information may be required to be disclosed to any
third party by us by an order under the law for the time being in force.
(5) We may share when we have a good faith belief that the disclosure is
necessary to prevent or respond to fraud, defend our services against
attacks, or protect the property and safety of Circloplay, our users, or the
(6) We may share your personal information to various merchant
establishment who will redeem your loyalty points availed under Loyalty
Programme conducted by us from time to time at our sole discretion.
5. Storage of information
We may store the information in India or in any other country where Circloplay
or its affiliates, subsidiaries or third party service providers have their facilities
where the information is stored.
6. Protection of information
Circloplay uses commercially reasonable physical, managerial, and technical
safeguards to preserve the integrity and security of your personal information.
We cannot, however, ensure or warrant the security of any information you
transmit to us and you do so at your own risk. Please note that this is not a
guarantee that such information may not be accessed, disclosed, altered, or
destroyed by breach of any of our physical, technical, or managerial safeguards.
Our websites and mobile applications may include tools or contents that link to
other third party websites or services. We may collect information about your
use of these features. In addition, when you see or interact with these tools or
content through our applications or view our web page containing them, some
information from your browser may automatically be sent to the third parties.
be liable whatsoever for any such information that is shared by you with third
7. Retention of Data
Information provided by you are retained (i) as long as the purposes for which
such data were collected continue or (ii) for such period so as to satisfy legal or
regulatory compliances or to protect Circloplay’s interests.
time to time to reflect changes to Our practices. If We make any
significant/material changes, We will issue a notice on our website and/or
mobile applications prior to the change becoming effective. We encourage You
to periodically review this page for the latest information on Our privacy
practices. In case you wish to be aware of any changes, it is suggested that you
9. Force Majeure
Circloplay shall not in any circumstances whatsoever be liable to you for any
delay or failure is caused in whole or in part by Force Majeure Event. Force
Majeure Event shall mean any event that is beyond our reasonable control and
shall include, without limitation, sabotage, fire, flood, explosion, acts of god, civil
commotion, strikes or industrial action of any kind, riots, insurrection, war, acts
of government, technology failure.
By merely using our website, mobile applications and other offline activities,
you hereby grant us your express consent to collect, store, use, analyse and
share the information relating to you and your access to our services. If you use
the website, mobile applications and other offline activities for and on behalf of
someone else, including but not limited to, using on behalf of your spouse,
minor child, employee, employer, friend, associate, you represent and warrant
behalf, and to consent on behalf of such person to our use of such person’s
11. Governing Law, Resolution of dispute and Jurisdiction:
In the event of any dispute or differences arising out of or in connection with
dispute or difference amicably by discussion and mutual accord. If the dispute
or difference cannot be resolved amicably within thirty (30) days, then the same
shall be referred to an Arbitration by a Sole Arbitrator who shall be appointed
by Circloplay. The seat of Arbitration shall be at Chennai and the Award passed
by the Sole Arbitrator shall be final and binding. The Courts at Chennai alone
shall have exclusive jurisdiction to try and settle all disputes.
12. GRIEVANCE OFFICER
The name and contact details of the Grievance Officer are as follows:
Name: Aiswarya Shiraj
Address: #25, Old Post Office Street, Venkatapuram, Ambattur, Chennai-600053
Phone No.: 044-46270000 , Email ID: firstname.lastname@example.org
Working Hours: 10.00 am to 5.30 pm.
Please address any questions you may have about the collection, processing,
usage, disclosure of your information in writing to email@example.com